Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Haywards Heath | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Pharmacy Weight Loss Haywards Heath is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Haywards Heath and across the UK. We act as the data controller for the personal information you provide to us.

Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
• Health information: Medical history, current medications, allergies, weight, BMI, and any other health data relevant to your weight loss consultation and treatment.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our site.

How We Use Your Data

We use your personal and health data for the following purposes:

• To assess your suitability for weight loss treatments and provide appropriate clinical advice and prescriptions.
• To process and dispatch your orders. Once approved by our pharmacist, orders are typically dispatched within 1 working day.
• To communicate with you about your consultation, treatment, or order status.
• To fulfil our legal and regulatory obligations as a GPhC registered pharmacy, including maintaining accurate dispensing records.
• To improve our website, services, and patient experience.
• To send you relevant health updates or service information where you have consented to receive these.

We process health data on the basis of providing healthcare treatment and, where required, with your explicit consent. Other data is processed on the basis of legitimate interests or legal obligation.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device.

We use essential cookies necessary for the website to function, as well as optional analytics cookies to monitor site performance. You can manage or withdraw your cookie consent at any time through your browser settings. Disabling certain cookies may affect the functionality of our website.

How We Share Your Data

We do not sell your personal data. We may share your information only in the following circumstances:

• Healthcare providers: Where clinically necessary, information may be shared with GPs, specialists, or other healthcare professionals involved in your care.
• Service providers: Trusted third parties who assist us in operating our website and services, such as payment processors, IT support, and delivery partners, all of whom are contractually bound to keep your data secure and confidential.
• Regulatory bodies: We may be required to share data with the GPhC, MHRA, or other regulatory or law enforcement authorities where we have a legal obligation to do so.

Any third parties we work with are required to handle your data in line with UK GDPR standards.

Data Retention

We retain patient records for a minimum of 8 years in accordance with NHS and pharmacy regulatory guidelines, or longer where required by law. Financial records are kept for 6 years. Once the retention period expires, your data is securely deleted or anonymised.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain a high standard of data security.

Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, request deletion of your data where appropriate, and object to or restrict certain types of processing. To exercise any of these rights, please contact us using the details below and we will respond promptly.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Haywards Heath
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk